Customer service

Categories

Customer Center

Inquiries

Frequently Asked Questions

I would like to learn more about the toys and Toy Balls.

What is Combi?

I would like to learn more about the toy attributes.

What are Toy Collection Points?

In the event of an error

the app will be forced to close.

The game does not run. / It freezes during play.

I changed devices, and my game data was reset.

I accidentally deleted the app.

I don't see my question in the FAQ.

Payment

I was charged $1 without doing anything.

Where can I views my payment details and receipts?

How do I cancel a payment?

What should I do if a duplicate payment has been made?

I didn't receive my item after payment.

Game Basics

I want to change my profile picture.

Please tell me more about the Set Book.

How do I purchase Toy Balls in the store?

What is the Storage?

What items can I get from Gacha?

Please tell me more about the Toy Management screen.

Please tell me more about the Toy Book.

Level

What is Town Level?

How can I level up my town?

What is Town EXP?

Account

I want to link the game data from my Guest Account.

Can I transfer data when changing devices?

How do I switch to a Guest account when I have already played with my LINE/Google/Apple account?

How do I delete my gameplay account?

How do I reset the game?

Event

What is a Lucky Combi Event?

What is a Toy Set Event?

What is a Friend Referral Event?

What is a Toy Collection Event?

Goods

Where can I get Candies?

What are Candies?

Where can I get Coins?

Where can I purchase Gems?

What are Gems?

What are Coins?

Building

What is a Stage?

The stage is full. What should I do?

What is a Toy Ball Lab?

What is a Toy Factory?

What is a Candy Factory?

What is a Toy Tower?

What is the Toy Box?

What is the Town Hall?

Friends

I want to add a friend. How do I do that?

Can I search for a friend I would like to add?

What is a visitor?

What types of gifts are there?

System

How do I change the in-game language?

What are the recommended specifications?

Notification

How do I block game notifications?

I keep receiving notifications in the middle of the night. What do I do if I don't want to receive notifications?

I want to receive game notifications. How do I receive them?

Other

What is a Challenge Task?

What is a Daily Task?

How do I change my town name?

What is a Welcome Mission?

Can I play without an Internet connection?

How do I expand my town?

What are obstacles?

How do I decorate my town?

How do I adjust the game volume?

Regulation Criteria for Game Usage

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